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General Sale Conditions

These General Sale Conditions of sale regulates the sale and purchase agreement related to any purchase made through the e-commerce website : www.panieresiciliano.co.uk (hereinafter the "Site"). The site , owned by The Italian Niche Ltd, a Registered UK Company with it’s registered offices at  :  Midford Palce 114-115 Tottenham Court Road , London, W1T 5AH , England , company number 08562201 , Tel. 07454583481 and in charge of the sales of various products.

The Purchase of products made through the website, through our Brand named  : ‘Paniere Siciliano’  described as the "Seller", and the customer purchasing one or more products, described as the : "Consumer and / or Buyer”.

Any communications made by the Consumer / Purchaser connected and / or relating to this contract - including any reports , claims, demands concerning the purchase and / or delivery of the products, to exercise  the right of withdrawal, must be sent in writing to the Seller at the address shown on the Site and by e-mail at  : info@panieresiciliano.com

Every purchase is subject to the terms and conditions of sale clearly shown on the website.

Upon execution of the purchase order , the Consumer accepts that the confirmation of the information about the order and the general terms and conditions contained in this contract have been sent by e-mail at the address stated in the registration form on the Site .

In order to correctly complete this contract a minimum age of 18 years old or over is required and / or the legal capacity to act , that the buyer claims to possess.

Any costs incurred for Internet connection to the Site as advertised by the selected internet provider are the exclusive responsibility of the consumer and / or Buyer.

Description of products and their availability in different geographical areas

The products sold to Consumer / Purchaser by the Seller as featured and described on the Site at the time of the order and in accordance with the terms and conditions of sale shown on the Site at the time of transmission of the order , with the exception any other terms or conditions .

The Seller reserves the right to change the terms and conditions of sale at any time and at it’s discretion, in accordance with local regulations . The products are offered to the general terms and conditions mentioned on the Site at the time of the order until stock last .

The prices and goods for sale on the Site are subject to change without notice. Therefore, before submitting the order of purchase, the consumer is asked to verify the final sale price .

The Seller reserves the right, without prior notice , to modify the goods shown on the Website or to modify these specifications at any time without notice or obligation.

The Seller reserves the right to make changes and improvements to any property offered on the Site, without the obligation to make such changes to products already sold. The pictures of products are only indicative.

Users can log on to the site from all over the world , and the Site may contain references to items that are not available or can not be purchased in the Country where the user is located at that present time.

Products on the Site or for sale , are reserved exclusively for sale in the country on the list shown on the Site at the time of the order.

Contract Completion

The presentation of products on the site are not binding for the Seller but mere promotions not offered to the public .

The purchase order made by the Consumer / Purchaser to the Vendor through the Site has the value of the proposed contract and is subject to these Terms and Conditions, which form part of the order and that the Consumer / Purchaser , through the transmission of order to the Seller, must accept fully and without reservation. Before purchasing the products, by sending a purchase order , to the Consumer / Purchaser will be asked to read carefully the general conditions of sale and the information on the right to withdrawal, to print a copy and to save or reproduce a copy for your own personal use . In addition, the Consumer / Buyer will be asked to identify and correct any possible errors .

The purchase order of the Consumer / Purchaser,  is accepted by the Seller by sending an email confirmation to the address stated by the Consumer / Purchaser at the time of registration on the Site, such email will include the link to these general conditions of sale, the order summary and description of the product features ,the order made by the Consumer / Purchaser , the Seller's confirmation of the order and the general conditions of contract applicable to the relationship between the parties , will be filed electronically by the Seller in it’s IT systems and the Consumer / Purchaser may request a copy by sending a request notice by e email to the Seller at : info@panieresiciliano.com .

The contract is considered concluded when the Consumer / Purchaser receives the order receipt by email. Under the current law, the order and the receipt of the order shall be deemed to be received when the parties to whom they are addressed to, have the ability to access it.

Procedure for the selection and purchase of products.

The products presented on the site can be purchased through the purchase process on the Site This procedure involves the selection of products of interest to the consumer / buyer  and their insertion in the shopping cart .

Once the product selection, is completed  and placed in the cart , the Consumer will be invited to register on the site , providing the required information , or to log in, if the Consumer / Purchaser is already registered , or to provide their information in order to complete the order and allow the completion of the contract . In order to allow the purchase, the consumer will be required to confirm their details ( including but not limited to: name, surname , etc. ) , as well as the address for the delivery of selected products , billing address , and optionally , a phone number where to contact him/her for any communications regarding the purchase , if these are different from the information provided upon registration .

The Consumer will display a summary of the order to be executed , which may modify the contents : thus , the consumer , after careful reading, must expressly approve the general conditions of sale, through the appropriate tick (check- box) present on the site , and finally , through the button "Proceed to Checkout " , you will be asked to confirm your order , this will be sent to the seller, and thereafter finally produce the effects described in this agreement.

The Consumer will also be asked to choose the method of payment , among those available . If the consumer decides for instant payment method (simultaneous acquisition) by credit card, PayPal will be required to disclose their relevant data via secure connection . For accounting and administrative procedure , the Seller reserves the right to verify the identity indicated by the Consumer . If payment is made by credit card , the purchase amount will be charged only upon receipt of the order by the Seller.

Prices, shipping costs, taxes and fees.

The prices of the products is indicated on the Site upon placing the order by the consumer. The prices of the products listed on the site are inclusive of VAT, including shipping costs , applicable taxes or duties payable in the manner and terms established by each State of delivery of the goods .

The consumer shall pay the Seller the total price, namely as reported in the order and confirmed in the order confirmation sent by e -mail from the seller to the consumer .

The consumer declares that the lack of knowledge of the costs, charges , duties, fees and / or taxes referred to above , at the time of sending an order to the Seller , will not constitute grounds for termination of this contract and shall not in any way charge these costs to the Seller.

Payments .

Orders placed through the Site may be paid by credit card or through PayPal , under the conditions described below. The Vendor may allow additional methods of payment , these will be advertised in the payment section of the Site.

Legal guarantee of conformity of the Seller, reports of compliances and warranties .

Pursuant to the effects of the European Law 44/99/CE , the Seller shall provide the consumer a legal warranty on the product for any lack of conformity with the contract of sale that takes place within a period of twenty four (24 ) months from delivery of the product . It is understood that in relation to perishable products (meats, cheeses, and all type of food) the legal warranty will be deemed in effect only until the expiration date written on the packaging of the product itself.

The legal guarantee allows the consumer , in the event of lack of conformity of the product, to obtain, by applying directly to the Seller, within a reasonable time , taking into consideration the nature of the product, any possible repair, the replacement of the product, a reduction of the price or the termination of the contract .

It is not covered by any warranty the use of the product  that does not comply with its own  product and the instructions / warnings about supplied by the Seller and / or the manufacturer of the product.

Any report of lack of conformity of the product must be submitted along with the proof of purchase of the product by the Seller (tax document issued by the Seller or payment receipt).

The report with the lack of conformity shall be sent by the consumer not later than ten (10 ) days from the date of purchase.

The signaling of  lack of conformity must be forwarded by the Consumer to the Seller via e -mail at : info@panieresiciliano.com the Seller shall promptly notify the Consumer about the ways in which the product  will be redelivered and generally made available again to the Consumer.

The Seller, by the producer Customer Service, will perform quality checks in order to verify the actual non- conformity of the product and provide the consumer with feedback via the e-mail address provided during the registration process.

In the event of accepted non-conformity of the product, the seller will reimburse the consumer the price paid for the product including shipping costs incurred for the return of non-conforming product or alternatively, at no cost to the consumer, will repair or replace the product with a new product ; in the latter case , the non-conforming product replaced will remain the property of Seller.

A refund will be made by the Seller to the Consumer by bank transfer. It will be the sole Consumer responsibility to inform and supply the Seller by e -mail at : info@panieresiciliano.com their bank details in order to issue  the  Bank transfer in their favour, and to ensure that the Seller is in a position to repay the amount due.

Liability Due to Faulty products .

As for any damage caused by a faulty  product , the provisions of the European Directive 85/374/EEC are applied hereby. The Seller, in its capacity of mere distributor of  the products through the Site, is free from any liability , without exception and clearly indicates the name of the product manufacturer.

Right of withdrawal.

The consumer, (except for the wine tourism products) , has the right to terminate this contract , without penalty, within 10 (ten) working days from the day you have received the products ordered, for any reason, and without having to give any reason for your decision. In the above case the Seller will retain shipping costs and any additional duties or taxes for the re-importation of the product.

The consumer may exercise the right of withdrawal, within the said period by sending a written notice by e-mail to our customer service at : info@panieresiciliano.com

The right of withdrawal  will be properly accepted , if the ordered products has already been shipped or delivered, the Consumer will be required to return the item/s within a deadline of ten (10 ) working days from receipt of goods or ten (10) working days after the submission of request  has been made .

It is understood that the shipping costs related to the returning of the goods will be beared by the Buyer.

Buyers of the Wine tourism packages, have the right to terminate the contract , without any penalties, within eight hours after they have made the purchase .

Returns .

If the consumer finds out that the product received is faulty or does not match the desciptions advertised, can notify the Seller by sending an e-mail to : info@panieresiciliano.com

The Seller, after carrying out all the necessary checks , will ask the Consumer to return the product within 10 (ten) days from the day of purchase .

The product must be returned to the Seller intact (without any signs of tear and wear, abrasion, scratches, deformation, etc.), Complete of all it’s parts and accessories, together with the instructions and manuals supplied, it’s original packaging and the warranty certificate, the exact conditions that the parcel reached the consumer. Otherwise, the consumer will not be entitled to any refund .

Following verification of the returned product by the Seller, if the necessary conditions are met, the latter will reimburse the consumer for the shipping costs to return the product and send , without any charge , a new product or ordering a brand new  product as soon as possibly available; otherwise , we will reimburse the price paid for the faulty product .

A refund will be made by bank transfer to the consumer. The Consumer will supply the Seller by email to : info@panieresiciliano.com, their bank details, the Seller is therefore in a position to repay the amount due.

Delivery of goods and acceptance.

The time of delivery is generally shown on the websit,  however, this information is purely indicative and it’s not binding for the Seller.

The Seller is committed to do everything in their power in order to respect the delivery times indicated on the Site and, in any case, to ensure a delivery within a maximum of fifteen (15 ) days after the order confirmation by the Consumer / Purchaser is received.

Except for goods not immediately available , in which case delivery will be made within thirty (30 ) days from the availability of goods. In the latter case , the consumer shall be entitled to exercise the withdrawal until receipt of written notice, sent by the Seller regarding the availability of the goods in it’s stores .

Not being able to guarantee the availability of the products listed on the site , if a product ordered by the consumer is not available , the Consumer / Purchaser shall be promptly informed by the Seller and the payment issued by the Consumer / Purchaser will be promptly refunded.

The delivery of products ordered and method selected by the Consumer are all of those available and indicated on the Site at the time of order . The Consumer agrees to check without any delay and not later than three (3) working days of receiving the goods , that the delivery includes all products purchased and within that period to inform the Seller of any faults in respect of the order made.

After reaching destination If the package is tempered with or visibly damaged, the consumer is asked to refuse the delivery by the carrier / shipper or accept the delivery with reserve of refusal .

After the period above mentioned has expired, the products delivered shall be deemed firmly accepted by the consumer.

Consumers that will buy the wine tourism package, will be notified by the Wine Farm that will host them within 10 hours of the booking being processed .  8 hours after the purchase of the all-inclusive package has been made this will not be refunded.

Warranties .

Although the Seller shall adopt extreme measures to protect personal data against their eventual loss, falsification , manipulation and misuse by third parties , by reason of the features and technical limitations relating to the protection of electronic communications via the Internet , the Seller can not guarantee that any information or data displayed by the Consumer on the Site, even after the consumer has provided authentication (login) , is not accessible or visible by unauthorized third parties .

The Seller, as to the records related to credit card payments is using services of technological systems to ensure the highest levels of reliability, safety, security and confidentiality in the transmission of information via the web.

Applicable Law and Jurisdiction .

The contract will be governed by and construed in accordance within the Laws of the United Kingdom. Both Parties agree that it is expressly excluded the application to this Agreement of the United Nations Convention on Contracts for the International Sale of Goods .

For any controversy arising from or related to this contract we shall be referred exclusively to the Court of London.

Assignment Of Rights.

The Parties may not assign or otherwise transfer to third parties any of their rights and obligations arising from this contract without the prior written consent of the other party .

Consumer information and protection of privacy.

To be able to proceed with the registration, placing an order, and then the completion of this contract, some personal information are required by the Site. The Consumer acknowledges that the personal information will be recorded and used by the Seller in accordance with and in compliance with current legislation of the Privacy Code, to give effect to this Agreement., for any additional activities as indicated in the specific privacy policy provided to the consumer through the Site at the time of registration .

The Consumer hereby confirms and warrants that the information provided in the site during the registration process are true and correct .

The consumer may at any time update and / or modify the personal information provided through the appropriate section of the site "Login / Register " accessible after authentication .

For any further information on the processing of personal information of the consumer , please access the Privacy Policy section as well as read the Terms and Conditions of Use.